Refund policy

Return & Refund Policy – Hooked

We want you to love your gear from Hooked. If something’s not right, here’s how we handle returns and refunds:

Returns

  • We accept returns within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition (including tags, if applicable).

  • Customers are responsible for return shipping costs unless the item was incorrect or damaged.

To start a return, email us at [your email] with:

  • Your order number

  • The item(s) you want to return

  • Reason for return

 Refunds

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method within 3–5 business days.

  • Shipping costs are non-refundable.

     
Non-Returnable Items

  • Final sale or clearance items cannot be returned.

  • Returns that don’t meet the policy above may be refused or issued as store credit.

 Damaged or Wrong Items

If you received a damaged or incorrect item, email us within 5 days of delivery and we’ll make it right—fast.